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April 27, 2006


strong brands start and end with delivering consistent, high quality experiences. if you can't get your paper delivered at the same time, same place just about every day, that's a terrible start. unfortunately, this story is true far too often with the Trib.

I wasn't quite sure where the article was going at first, coffee? newspapers? huh? In the end though you make an excellent point. It does remind me of the following quote/saying that you kind of referenced. "You're only as strong as your weakest link". I can't tell you how many customers we've personally gotten because we actually answered the phone. It truly amazes me!

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